Mail order Blunder
Mar. 2nd, 2010 09:11 pm can anyone help me?
i just made my order for the 5x10 concert dvd from cdjapan and proceeded to pay by IPMO.
The thing is i followed the instructions on the website and made my payment payable to "CD Japan (Neo Wing Co.)" but i looked through the email again after i got home and realized that it should have been "CD Japan(Neo Wing *order no*)". I sent an email enclosing the receipt to them but i have yet to receive a reply.
I'm definitely worried and YES this is my first time doing shopping through the net. =x
Can anyone tell me whether they will accept it? The name and address on my account and the one i used to make the payment is the same but is this enough?
thank you for any suggestions.
P.S: MODs please delete this if this is not permitted and i'm not sure what to tag it as >.<
i just made my order for the 5x10 concert dvd from cdjapan and proceeded to pay by IPMO.
The thing is i followed the instructions on the website and made my payment payable to "CD Japan (Neo Wing Co.)" but i looked through the email again after i got home and realized that it should have been "CD Japan(Neo Wing *order no*)". I sent an email enclosing the receipt to them but i have yet to receive a reply.
I'm definitely worried and YES this is my first time doing shopping through the net. =x
Can anyone tell me whether they will accept it? The name and address on my account and the one i used to make the payment is the same but is this enough?
thank you for any suggestions.
P.S: MODs please delete this if this is not permitted and i'm not sure what to tag it as >.<
no subject
Date: 2010-03-02 02:03 pm (UTC)go to customer acc: the edit open orders, and click cancel it.
Or just email them: info@cdjapan.co.jp.
they will cancel for you.
and than re-order again :)
hope it helps
no subject
Date: 2010-03-02 03:45 pm (UTC)to cancel will make me have to request for a refund at the post center right? *sigh*
no subject
Date: 2010-03-02 03:47 pm (UTC)its over office hours already XD
wait till tml for their reply ^^
no subject
Date: 2010-03-03 03:42 pm (UTC)thanks for you suggestion! :)
no subject
Date: 2010-03-02 02:14 pm (UTC)no subject
Date: 2010-03-02 02:18 pm (UTC)So as I suspected, not putting the order number is not a dealbreaker, they will probably still be able to process your order.
I bet you'll be fine, but it never hurts to contact them and double-check.
no subject
Date: 2010-03-02 02:53 pm (UTC)like felixkeep said
better cancel it or just contact them
just afraid that IPMO never reach your order
since there's a lot of people might used it
having an order no really helpful
me also used IPMO
they usually inform by using order no when they already received it
gambare ^_^
no subject
Date: 2010-03-02 03:47 pm (UTC)to cancel it means asking for refund at the post center and that seems like quite a lengthy process.
no subject
Date: 2010-03-02 10:21 pm (UTC)no subject
Date: 2010-03-03 03:40 pm (UTC)I they email me soon. :)